Refund policy

Last Updated: October 2026

At Camela Beauty, we value our customers and strive to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be purchased from our online store.
  • The product should be in its original condition.
  • Items should be unused and returned with the original packaging when applicable.
  • Customers must provide valid order information or proof of purchase.
  • Return requests should be approved before the item is sent back.

How to Request a Return

To request a return, please contact our customer support team:

Email: vedovellimillicangi760@gmail.com

Please include:

  • Order number
  • Customer name
  • Details of the return request
  • Photos or other relevant information, if requested

Our team will review your request and provide return instructions when applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or there was an issue during order fulfillment.

We recommend using a shipping method with tracking information when returning an item.

Refund Process

Once the returned item is received and reviewed, we will notify you of the refund status.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please provide your order number and relevant details so we can review the issue and assist you.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or altered products
  • Items returned without required original packaging
  • Final sale items, where applicable
  • Returns submitted after the applicable return period

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has been processed or shipped.

Contact Information

Camela Beauty Customer Support

Email: vedovellimillicangi760@gmail.com

For questions regarding returns, refunds, or orders, please contact us by email. We will respond as soon as possible.